# Charging issues with your new smartwatch

> For new devices, battery protection mode may enabled if the watch has not been used and need to sit on the charger for 1-2 minutes before the charging screen...

Source: https://support.q7wearables.com/en_us/charging-issues-with-your-new-smartwatch-HyTbXNlj9

Last updated: 2022-08-02T13:18:02.585Z

For new devices, battery protection mode may enabled if the watch has not been used and need to sit on the charger for 1-2 minutes before the charging screen appears. If the charging screen appears but begins flashing, give it 30 minutes, then take the watch off the charger, put it back on and **allow it to charge overnight**. This one time step should fix the issue.

**Please follow these steps to resolve the charging issue on your smartwatch:**

1\. Leave the watch on the charger for 20-30 minutes (make sure the charging pins are placed properly on the watch and the contacts are free of dirt or debris).

2\. After that, remove the watch from the charger and then place it back on for a few hours to fully charge the device.

3\. If the watch is blinking while charging, a _**one-time overnight charge**_ is needed.

If the above steps don't resolve the issue, please contact us using the button at the bottom of the page and we will be back in touch right away.