# Q7 Wearables > Q7 Wearables knowledge base – help articles and documentation. ## USER MANUALS - [The Q7 Sport Manual](https://support.q7wearables.com/en_us/the-q7-sport-manual-BkfWX4li9.md): Please click on the link below to download the Q7 Sport Manual: Q7 Sport Manual.pdf (996 kB) - [The Q7 Smartwatch User Manual](https://support.q7wearables.com/en_us/the-q7-smartwatch-user-manual-rJl7Ves9.md): What’s in the box? Q7 Smartwatch (Color and material vary) Magnetic Charging Cable The interchangeable bands on the Q7 Smartwatch come in a ... ## FREQUENTLY ASKED QUESTIONS - [Retailer Extended Warranty](https://support.q7wearables.com/en_us/retailer-extended-warranty-rym2alH_9.md): If you have purchased one of our products directly from a retail store (in person or online) and additionally purchased an extended warranty from th... - [What Is The Music Remote?](https://support.q7wearables.com/en_us/what-is-the-music-remote-on-my-watch-r1uL6lSO5.md): Music Remote allows you to play/pause, skip forward, or skip to previous song on music streaming from your smartphone. There is no functionality to store or... - [How to Change a Smartwatch or Fitness Tracker Band](https://support.q7wearables.com/en_us/how-to-change-a-smartwatch-or-fitness-tracker-band-S1mt6lSu5.md): Smartwatches and Fitness Trackers with spring pins: To remove the current band from your device, turn the watch face down on a soft surface and note the... - [Bluetooth Connectivity and Range](https://support.q7wearables.com/en_us/bluetooth-connectivity-and-range-BkG0TlHOc.md): BLUETOOTH LOW ENERGY While audio streaming devices such as wireless headphones use Bluetooth Classic to connect to your phone, devices such as smartwatch... - [How Do I File A Warranty Claim?](https://support.q7wearables.com/en_us/how-do-i-file-a-warranty-claim-B1ZfQEesq.md): Email us at support@q7wearables.com with a clear explanation of your concern and provide the following information : FCC ID (on back of ... - [Why Do I Need To Switch Apps?](https://support.q7wearables.com/en_us/why-do-i-need-to-switch-apps-ryrWQNxjq.md): Users of the Q7 Wearables app may have received a notification asking them to uninstall their current app and switch to the Da Fit app. The reason is that ... - [Proper Fit For Your Smartwatch Or Fitness Tracker](https://support.q7wearables.com/en_us/proper-fit-for-your-smartwatch-or-fitness-tracker-r1ir6lSd5.md): PROPER FIT: For the most accurate measurement of steps, heart rate, or any other biometrics, it is important to have your device properly fitted. The watch... - [Charging issues with your new smartwatch](https://support.q7wearables.com/en_us/charging-issues-with-your-new-smartwatch-HyTbXNlj9.md): For new devices, battery protection mode may enabled if the watch has not been used and need to sit on the charger for 1-2 minutes before the charging screen... - [Q7 Smartwatch FAQs](https://support.q7wearables.com/en_us/q7-smartwatch-faqs-ByAX4ej5.md): How do I turn my watch on and off? To turn on your Q7 Smartwatch, simply tap and hold the center of your device’s screen for 3-5 seconds. The watch s... - [Is my smartwatch waterproof / water resistant?](https://support.q7wearables.com/en_us/is-my-smartwatch-waterproof-water-resistant-H1LMXNesq.md): While no device is truly waterproof devices are designed with a certain level of water resistance Please see table below to reference your watchs lev - [Q7 Sport FAQs](https://support.q7wearables.com/en_us/q7-sport-faqs-r1uGmVej9.md): How do I know if my Q7 Smartwatch is fully connected? Note: Please connect through the Q7 Sport Smartwatch app ONLY, not through your phone... - [How to set up your Q7 Sport Smartwatch](https://support.q7wearables.com/en_us/how-to-set-up-your-q7-sport-smartwatch-ByXGQElo5.md): Watch the video below to set up your Q7 Sport Smartwatch or read the user manual below: You may also refer to the attached product manual ... - [Is my mobile device compatible with Q7 Wearables Applications?](https://support.q7wearables.com/en_us/is-my-mobile-device-compatible-with-q7-wearables-applications-SJjmEgs5.md): Please see below table for app and operating system compatibility for both iOS and Android mobile devices: Application Name Da Fit App Q7 Sport ... - [Connected GPS](https://support.q7wearables.com/en_us/connected-gps-ryWn6lH_q.md): For devices with Connected GPS, the mobile app connects to your smartphone's GPS to track when Running Mode is activated in app. During your run, this will t... - [Samsung Connection Problems Or App Crashing](https://support.q7wearables.com/en_us/samsung-users-who-can't-connect-or-app-crashing-r1opalruc.md): Samsung users who upgraded their OS to Android 12 may have encountered difficulty logging in or were kicked out of the app. The reason for this is that Andro... - [How to charge your smartwatch](https://support.q7wearables.com/en_us/how-to-charge-your-smartwatch-SJmgNKpVc.md): All of our watches and fitness trackers include a charging cable that connects to the watch with either a magnetic connector, clamp style connector or cradle... - [Is My Step Count Accurate?](https://support.q7wearables.com/en_us/is-my-step-count-accurate-Hkuu6lrOc.md): The pedometer feature in our devices use an accelerometer to measure your movement in 3 axes (X-axis, Y-axis and Z-axis). The sensors are continually collect... - [Do I need a smartphone to use a smartwatch or fitness tracker?](https://support.q7wearables.com/en_us/do-i-need-a-smartphone-to-use-a-smartwatch-or-fitness-tracker-S1IHSVgo5.md): Initial setup of our devices require pairing with a smartphone to set the time and date. Additionally, features including Notifications, Music Remote and Cam... - [How Do I Receive Messages And Notifications?](https://support.q7wearables.com/en_us/how-do-i-receive-messages-and-notifications-S1aPBVxo9.md): Most of our smartwatches and fitness trackers have the ability to display notifications for texts, calls, social media and other apps. You can choose which n... - [How do I view notifications on my smartwatch?](https://support.q7wearables.com/en_us/how-do-i-view-notifications-on-my-smartwatch-S15qKNxj5.md): For devices that can receive notifications, you can read them by navigating to Messages on your Smartwatch. To view unopened messages and notifications on yo... - [Warranty Policy](https://support.q7wearables.com/en_us/warranty-policy-Hkpiz1JA5.md): Limited Warranty on Q7 Wearables: This limited warranty gives you, the consumer, specific legal rights. You may also be entitled to certain rights, which v... - [Why Does The Mobile App Require Phone Access And Permissions?](https://support.q7wearables.com/en_us/why-does-the-mobile-app-require-phone-access-and-permissions-ByABplrOc.md): When first pairing your smartwatch to your phone, the mobile app will request several permissions for phone access. These permissions allow your phone to com... - [Can I add apps to the watch?](https://support.q7wearables.com/en_us/can-i-add-apps-to-the-watch-HkVoaxHOq.md): To ensure a stable and enjoyable user experience, our watches are not compatible with third party apps. - [How to clean your device](https://support.q7wearables.com/en_us/how-to-clean-your-device-BybqplBOq.md): We recommend the following steps to clean your watch: Turn off your device and take it off your wrist. Wipe your Device clean with a soft, lint-free clot... - [How to clean the bands on your smartwatch](https://support.q7wearables.com/en_us/how-to-clean-the-bands-on-your-smartwatch-ry_it4ejq.md): We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount... - [Having issues with your watch connecting to the mobile app?](https://support.q7wearables.com/en_us/having-issues-with-your-watch-connecting-to-the-mobile-app-ByrdSEli9.md): If your previously paired smartwatch is not consistently or reliably connecting with your phone and the mobile app when in Bluetooth range, follow these st...